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Specifications	sdr.indb
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• Continuous improvement: we should never rest on past successes but always work to better our best. • Management

Specifications	sdr.indb
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Content	• Continuous improvement: we should never rest on past successes but always work to better our best. • Management by facts: only by gathering and analyzing factual data can we be sure of our conclusions. • Employee empowerment: everyone without exception has a contribution to make according to his or her skills and creativity. • Customer focus: everyone is someone’s customer; the customer is the starting point for our strategies and actions, and the vital measurement of our success. These TQM principles are practical guidelines to help each employee decide what is the best way to behave or act in his or her daily business life. They provide the link between ST’s Guiding Principles (see previous section) and the reality of everyday work. Our TQM culture has been deployed in the company since the late 80’s, and we are constantly striving to make it an integral part of our company identity and actions. One of the key concepts at the heart of TQM is responsibility: giving responsibility (empowerment), accepting responsibility (ownership and accountability), and understanding that the company is responsible to all of its partners and to society as a whole. This is the starting point of any strategy for sustainable development. The EFQM Business Excellence model At ST we have adopted the EFQM Excellence model as the framework for our strategies and actions. The model identiﬁes ﬁve enablers: leadership, policies & strategies, people management, resources & partnerships, and processes; and four results: those relating to customers, to people, to society, and business results. The model is fully consistent with the objectives of sustainable development and the means for achieving them, which take into account the expectations of all stakeholder groups and the company’s responsibility towards them as part of its overall business excellence model. Business Results Policies & Strategies Partnerships & Resources People management Leadership People Results Society Results Customer Results TQM Principles TQM practices translating principles into action MISSION Offer strategic independence to our partners as a proﬁtable and viable broad range semiconductor supplier Processes 15
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