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| Specifications | |
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| Specifications | |
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| Content | Speakeasy joins other Wavelink solutions at Goya. Since 2004, Wavelink Terminal Emulation has enabled wireless connectivity for handhelds at Goya’s bay doors. With Wavelink Studio™, the company develops applications for those handhelds. Using Wavelink Avalanche™, the company manages 250 wireless devices in use at 14 warehouse locations. The solution allows Goya to deploy new applications on a regular schedule or on the fly, without requiring an IT person to travel to the various sites. FAST IMPLEMENTATION, USER ADOPTION Goya rolled out the new WMS and Speakeasy concurrently, first at just the Prince George location. If it proved successful at the 5,000-case-per-day location, then the company would have greater confidence bringing it to sites with up to 10 times that volume. With support from a Wavelink engineer for implementation, Goya developed the pick flow, supporting screens and error messages for Speakeasy. With just an hour or two of training, and with quick reference guides in hand, pickers began pulling items. Getting workers on board with the change was pretty simple. If they could move more quickly, they could go home sooner, receiving the same pay for less time on the job. At Goya, pickers carry Motorola™ WT4090 handheld devices with headsets, enabling both barcode scanning and voice. Because Goya runs a day and night shift, it wanted devices that were not tied to individual pickers’ voices, which Speakeasy enables. When they arrive for their shifts, workers pick up any device, select either English or Spanish, and then use the calibration wizard to help the device understand them. Within a minute, they are ready to begin pulling items. They first scan the task ticket and a voice directs them where to go, and then confirms each step and quantities with voice. Pickers and forklift operators move from location to location with their eyes ahead. CHANGES – WITHOUT EXPENSIVE CONSULTING As needed, Goya makes its own changes to screens and scripts. In fact, Ramos, admittedly non-technical, usually handles it himself after spending just a couple of hours of one-time phone training with Wavelink. “I’m not an IT guy, but in 15 minutes I can reformat a screen and then deploy it to the devices,” Ramos said. “More complicated things take anywhere from a couple of hours to a day. With other solutions, we’d have to write specs, wait days or longer for a consultant to complete them and we’d pay a lot for it. With Speakeasy, it’s much faster to get changes out on the floor.” PICKING: 5-7 PERCENT FASTER By all accounts, the voice solution proved a success at the Prince George testing site, helping meet the goals of greater efficiency, accuracy and safety. On average, pick teams complete their lists five to seven percent faster than before. Now, pick teams go home a little sooner. For pickers who also have day jobs, the chance to go home earlier – and get more sleep – is a major incentive. With voice commands, pickers and forklift operators move from point to point more safely. The plant hasn’t logged a single accident since implementing Speakeasy. Additionally, the Prince George site notes big boosts in picking accuracy. For any errors caught at bay doors, someone would manually have to go re-pick and pack those items. “We would have 40 to 60 mispicks a night. Now that has gone down considerably to be almost non-existent, which translates to efficiency,” Ramos said. With a simple implementation, and equally simple changes as needed, Speakeasy saves Goya tens of thousands of dollars on IT costs, delivering a higher return on investment. In the hands-on testing environment at Prince George, Wavelink solutions continue to pass the test. Now, Goya has rolled out the voice solution to a second plant and plans to take it to all 14 locations. “Each time we have a need, we find Wavelink has a solution, and all the different products work well together,” Ramos said. “Our experience with Wavelink solutions and the company have been outstanding.” ◄ THE CUSTOMER / THE PROBLEM / THE SOLUTION © Wavelink Corporation. The Wavelink logo and Wavelink are registered trademarks of Wavelink Corporation. Wavelink Terminal Emulation, Wavelink Avalanche Mobility Center and Wavelink Speakeasy are trademarks of Wavelink Corporation. All rights reserved. All other trademarks are the properties of their respective owners. Rev 3/2012. |
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