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MOTOTRBO™ ENHANCES STAFF PRODUCTIVITY AND SAFETY AT THE GLADES SHOPPING CENTRE CASE STUDY The Glades Shopping Centre AD

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Content	MOTOTRBO™ ENHANCES STAFF PRODUCTIVITY AND SAFETY AT THE GLADES SHOPPING CENTRE CASE STUDY The Glades Shopping Centre ADVANCED DIGITAL FUNCTIONALITY FOR OPTIMUM SECURITY AND HEALTH & SAFETY IN A PRIME RETAIL ENVIRONMENT With 140 stores and more than 15 cafes and restaurants, The Glades Shopping Centre is a major retail complex in Bromley, south-east London. Bromley is the largest London borough by area, occupying 59 square miles, and is home to almost 300,000 people. Mainly mall-based but with several high-street outlets, the Glades offers shoppers a combined ﬂoor space of 421,000 square feet spread over two ﬂoors and 1,530 parking spaces. The Glades is open for business for at least nine hours most days and manned 24/7 for cleaning, security and deliveries. The centre is owned by Capital Shopping Centres, Aviva and the London Borough of Bromley and managed by GBM Support Services Group Limited. CUSTOMER PROFILE Company The Glades Shopping Centre Technology Partner Motorola Authorised Dealer Industry Retail Product Name • MOTOTRBO DR3000 base station/repeater • MOTOTRBO DP3400 portable radios • MOTOTRBO DP3600 portable radios • 2-Wire Surveillance kit with acoustic tube Solution Features • Communication black spots eliminated • Unrivalled audio quality from IMPRES • Enhanced features from neoNytro • Expertise from Motorola dealer Beneﬁts Features • Clear coverage across entire complex • Improved user efﬁciency and satisfaction • Better management control • Same-day service and support THE CHALLENGE Complete Communications Coverage for Integrated, Efﬁcient, Round-the-Clock Operations Motorola analogue two-way radio had been used by The Glades for 20 years and was essential to the smooth running of the retail complex that operates 24/7 for deliveries, cleaning and maintenance. Security teams, cleaners, car park attendants, control centre managers and staff from Capital Shopping Centres relied on the Motorola radios to coordinate their operations and maximise the security of premises, shoppers and staff. The Glades wanted to upgrade to MOTOTRBO digital to eliminate the communication dead spots that affected six retail outlets and improve audio clarity in the basement and service areas, outlying parts of the complex, and the car park. Managers and security teams were keen to use MOTOTRBO’s one-to-one calling and text messaging capabilities for discreet communication with each other. The Glades also wanted to take advantage of the easy-to-use, premium management features from Motorola application partner neoNytro that can be embedded into the MOTOTRBO platform. neoNytro’s task-orientated functionality seamlessly extends a MOTOTRBO two-way radio system to customize it to the speciﬁc needs of each client. The Glades was keen to use neoNytro to streamline and coordinate emergency alarm handling and lone worker management. Assigning radios at the start of each user’s shift would be simpliﬁed by neoNytro’s asset management feature, while automatic recording of all transmissions could help resolve incidents faster.
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