csg1019, serv overview H2078.2 EMC Managed Services Denise

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Specifications	csg1019, serv overview H2078.2 EMC Managed Services Denise
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Specifications	csg1019, serv overview H2078.2 EMC Managed Services Denise
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Content	EMC2, EMC, and where information lives are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. © Copyright 2006, 2010 EMC Corporation. All rights reserved. Published in the USA. 08/10 Service Overview H2078.2 TAKE THE NEXT STEP Ask your EMC sales representative about the full spectrum of services from EMC that can benefit your organization, or visit our website at www.EMC.com/global_services/. EMC Corporation Hopkinton, Massachusetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.EMC.com based on defined service-level agreements (SLAs). Using EMC management and ITIL best practices and proven operational processes, a dedicated EMC team of storage management professionals assumes full onsite responsibility for all or part of your storage environment over a fixed term. If you choose to resume storage management operations at the end of a contract term, EMC ensures a seamless transfer of all storage responsibilities back to you, including the EMC “run-book” which documents the ITIL-based processes and best practices implemented in your organization. EMC offers flexible and affordable payment options for Storage Managed Services that enable you to provision and pay for storage and storage management services on an as- needed basis and retain control over your infrastructure and information. By combining EMC’s world-class storage operational services with pay-as-you-grow asset financing, com- panies with fast-growing or unpredictable storage capacity requirements can align their expenses with their business needs. This flexible and affordable alternative to buying and provisioning storage assets and services reduces the complexity, risk, and costs associated with the fluctuating demand for storage. Benefits of EMC Storage Managed Services include: • Ability to focus in-house staff on other key elements of IT or the business • Improved quality of storage service delivery and the IT environment • More predictable costs by shifting from CAPEX to OPEX • Proactive storage management planning with detailed reporting • Improved financial ratios and flexible cost accounting • Improved responsiveness to unpredictable fluctuations in storage demand WHY EMC? EMC is the world leader in products, services, and solutions for information infrastructure, bringing unrivaled experience in storage and information management services and a unique strategic business focus to an industry-leading portfolio of management offers. Hundreds of EMC Managed Services experts report directly to Fortune 500 customers around the world, with delivery professionals providing information management services in thousands of engagements. EMC Managed Services draw on a wealth of exclusive EMC resources—including our respected storage/information management interoperability lab and a continuously expanding set of defined, documented, and tested real-world processes and policies—to help our customers gain the greatest value from their IT investments. ABOUT EMC GLOBAL SERVICES EMC Global Services provides the strategic guidance and technology expertise organizations need to address their business and information infrastructure challenges and derive the maximum value from their information assets and investments. We are committed to excep- tional total customer experience through service excellence. Our 13,000+ professional- and support-service experts worldwide, plus a global network of alliances and partners, leverage proven methodologies, industry best practices, experience, and knowledge derived from EMC’s 30-year information-centric heritage to address the full spectrum of customer needs across the information lifecycle: strategize, advise, architect, implement, manage, and support.
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